Unable to Export Favorites or Cookies

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Article ID: 221045
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Symptoms

When you attempt to use the Import/Export Wizard, you may receive one of the following error messages:
Unable to export favorites

Unable to export cookies

Cause

This problem can occur if you specify a folder that does not exist.

Resolution

To work around this problem, accept the default folder or click Browse to specify an existing folder.

NOTE: You are unable to create a new folder in the Import/Export Wizard.

More information

You are able to type a new folder in the "Import from a File or Address" box, however, a new folder is not created and you receive one of the error messages when you click Finish.

Properties

Article ID: 221045 - Last Review: June 22, 2014 - Revision: 5.0
Keywords: 
kbnosurvey kbarchive kberrmsg kbprb KB221045

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