The mouse pointer is displayed as an hourglass symbol and never changes when you try to make a RDP connection on a Windows Embedded CE 6.0-based device

Article translations Article translations
Article ID: 2211240 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You have a device that is running a Windows Embedded CE 6.0 image that does not include the Mouse component (SYSGEN_CURSOR). When you try to create a Remote Desktop Protocol (RDP) connection from this device, the mouse pointer is displayed as an hourglass symbol and never changes. Additionally, all the RDP control buttons are disabled.

Note To make an RDP connection, you can click the RDP icon on the desktop or type the Cetsc.exe command on the Windows Embedded CE 6.0 shell. This problem occurs in both scenarios.

RESOLUTION

Software update information

A supported software update is now available from Microsoft as Windows Embedded CE 6.0 Platform Builder Monthly Update (June, 2010). You can confirm this by scrolling to the "File information" section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:
Product version-yymmdd-kbnnnnnn-processor type
For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows Embedded CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows Embedded CE Platform Builder and core operating system software updates:
837392 How to locate core operating system fixes for Microsoft Windows Embedded CE Platform Builder products

Prerequisites

This update is supported only if all previously issued updates for this product have also been installed.

Restart requirement

After you apply this update, you must perform a clean build of the whole platform. To do this, use one of the following methods:
  • On the Build menu, click Clean, and then click Build Platform.
  • On the Build menu, click Rebuild Platform.
You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this software update package has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Installer files
Collapse this tableExpand this table
File nameFile sizeDateTime
Wincepb60-100629-kb2211240-armv4i.msi5,909,50429-Jun-201019:41
Wincepb60-100629-kb2211240-mipsii.msi5,746,68829-Jun-201019:41
Wincepb60-100629-kb2211240-mipsii_fp.msi5,748,73629-Jun-201019:41
Wincepb60-100629-kb2211240-mipsiv.msi5,794,81629-Jun-201019:41
Wincepb60-100629-kb2211240-mipsiv_fp.msi5,796,86429-Jun-201019:41
Wincepb60-100629-kb2211240-sh4.msi5,612,54429-Jun-201019:41
Wincepb60-100629-kb2211240-x86.msi5,259,26429-Jun-201019:41
Files that are included in this update package
Collapse this tableExpand this table
File nameFile sizeDateTimePath
Windows embedded ce 6.0_update_kb2211240.htm7,68629-Jun-201022:32100629_kb2211240
Cetscbase.lib9,760,68025-Jun-201022:30Public\Rdp\Oak\Lib\Armv4i\Debug
Cetscbase.lib5,967,66625-Jun-201022:30Public\Rdp\Oak\Lib\Armv4i\Retail
Cetscbase.lib9,659,75625-Jun-201022:32Public\Rdp\Oak\Lib\Mipsii\Debug
Cetscbase.lib5,788,07225-Jun-201022:31Public\Rdp\Oak\Lib\Mipsii\Retail
Cetscbase.lib9,660,80625-Jun-201022:33Public\Rdp\Oak\Lib\Mipsii_fp\Debug
Cetscbase.lib5,789,30425-Jun-201022:32Public\Rdp\Oak\Lib\Mipsii_fp\Retail
Cetscbase.lib9,829,39825-Jun-201022:34Public\Rdp\Oak\Lib\Mipsiv\Debug
Cetscbase.lib5,836,56025-Jun-201022:34Public\Rdp\Oak\Lib\Mipsiv\Retail
Cetscbase.lib9,830,26825-Jun-201022:36Public\Rdp\Oak\Lib\Mipsiv_fp\Debug
Cetscbase.lib5,837,60225-Jun-201022:35Public\Rdp\Oak\Lib\Mipsiv_fp\Retail
Cetscbase.lib8,744,36225-Jun-201022:37Public\Rdp\Oak\Lib\Sh4\Debug
Cetscbase.lib5,404,39425-Jun-201022:37Public\Rdp\Oak\Lib\Sh4\Retail
Cetscbase.lib8,393,60825-Jun-201022:29Public\Rdp\Oak\Lib\X86\Debug
Cetscbase.lib5,366,52625-Jun-201022:28Public\Rdp\Oak\Lib\X86\Retail

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2211240 - Last Review: July 19, 2010 - Revision: 1.0
APPLIES TO
  • Windows Embedded CE 6.0
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2211240

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com