Outlook will not shut down with WinFax Pro installed

When you attempt to quit Outlook, the program remains on the Windows task list.

You have Symantec WinFax Pro version 9.02 installed.

Obtain a newer version of WinFax from Symantec, Inc.

WinFax Pro installs an add-in that produces this behavior.

Symantec has made an update patch available that corrects this behavior and increments the WinFax Pro version to 9.03. You may obtain this update at the following Web site:Note This site lists three separate patches for updating to version 9.03 depending on the version you are currently using. Select the patch based on the version found by first clicking the WinFax Pro Help menu, and then by clicking About.

Note In Outlook, the symptoms that are described in the "Symptoms" section may occur because of add-ins and COM add-ins. The add-in versions that are listed in your current version of Outlook may be later than the add-in versions that are described in this section. The add-ins may be part of a different program that runs inside Outlook.

To prevent this problem, make sure that you are running the latest version of the add-ins that run in Outlook. To confirm that you are running the latest version of the add-ins, visit the Web site of the manufacturer of the program that installed the add-in. Then, compare the version number of the latest update for the program with the version number of the program that is running on the computer.

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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