You receive a "There was a problem starting the Office Assistant" error message when you run an Office 2000 program

When you start one of the Office programs, the following error message appears: When you click Yes, the Windows Installer runs and the following error message appears: If you click Cancel in this message, the Office Assistant does not appear. This problem occurs even though you chose to install all of the Office Assistants to run from your computer for Microsoft Office 2000 Premium.

This problem occurs when the following conditions are true:

• You installed Microsoft Office 2000 Disc 2 after installing Disc 1.
• The Office Assistant for Disc 2 is set to Run from CD-ROM
• Disc 2 is not available.

To run the Office programs and the Office Assistant without these errors, run the Setup program for Disc 2 and change the install location of the Office Assistant to Run from My Computer instead of Run from CD-ROM. To do this, follow these steps:

1. Close all programs and run Microsoft Office Disc 2 Setup in Maintenance mode.
2. In the Microsoft Office 2000 Maintenance Mode dialog box, click Add or Remove Features.
3. In the Microsoft Office 2000: Update Features dialog box, click the plus sign (+) next to Office Tools to expand the features list. If the sign is already a minus sign (-) the features list is already expanded.
4. Click the symbol next to Office Assistant, and then click Run from My Computer in the list that appears. Click Update Now.

When you install Disc 2 of Microsoft Office and choose Run from CD for the Office Assistant, the installation location for the Office Assistant will change to point to the CD-ROM. This will occur even though you may have installed the Office Assistant for Run from My Computer on Disc 1. The last installed location for a feature will be the location that is used. To correct this problem, run Setup in Maintenance Mode for Disc 2 and change the install mode for the Office Assistant to Run from My Computer.