Article ID: 221524 - View products that this article applies to.
This article was previously published under Q221524
This article has been archived. It is offered "as is" and will no longer be updated.
You may begin an application setup, and receive the following error when the Windows Installer attempts to read from the drive:
Or, an Administrator may run an Advertise setup (for example, "Setup /jm" from Office) from a CD-ROM or floppy disk. The Windows Installer dialog box may be briefly displayed, but the application is not advertised. There is no error message as in the regular setup case above.
Installation ended prematurely because of an error.
There are two registry entries in the HKEY_LOCAL_MACHINE\Software\Microsoft\ WindowsNT\CurrentVersion\Winlogon subkey that can cause this problem:
To run an installation from media, these registry keys should be removed or set to 0 (zero). There is no way to install from media with these keys and values set.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Windows 2000.
Steps to Reproduce:
For additional information about these security keys, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/172520/EN-US/ )Access Denied Error When Trying to Access a Shared CD-ROM
Contact us for more help
Connect with Answer Desk for expert help.