Error Message Using CTRL+ALT+DELETE to Shut Down with USB Keyboard

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Article ID: 222518 - View products that this article applies to.
This article was previously published under Q222518
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

If you press CTRL+ALT+DELETE twice on a Universal Serial Bus (USB) keyboard in Windows, you may receive the following error message on a blue screen:
A fatal exception 06 has occurred at xxxx:xxxxxxxx. The current application will be terminated.

CAUSE

Restarting Windows by pressing CTRL+ALT+DELETE twice is not recommended. This method causes Windows to suspend most processes and should be used only when the normal shutdown process is not possible.

RESOLUTION

Use the Shut Down command on the Start menu to restart your computer.

WORKAROUND

If you cannot use the Start menu to perform a shutdown, press CTRL+ALT+DELETE, and then click Shut Down in the Close Program dialog box.

MORE INFORMATION

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
Click here to view a list of shutdown articles

Properties

Article ID: 222518 - Last Review: January 24, 2007 - Revision: 2.1
APPLIES TO
  • Microsoft Windows 98 Standard Edition
Keywords: 
kbfatalexerr0d kbfatalexerr0e kbprb kbui KB222518

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