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VPN Connection Stops Responding While Dialing

Article ID: 222936 - View products that this article applies to.

This article was previously published under Q222936

SYMPTOMS

When you try to establish a Virtual Private Networking (VPN) connection, you may be unable to do so, and your VPN connection may stop responding (hang) while a status of "Dialing" is displayed.

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RESOLUTION

To work around this problem, configure your VPN connection to use your VPN server's Internet Protocol (IP) address rather than your VPN server's name:

Double-click My Computer and then double-click Dial-Up Networking.
Right-click the appropriate VPN connection, click Properties, type the IP address in the Host Name or IP Address box, and then click OK.

NOTE: If you do not know the IP address of your VPN Server, use the Ping command to determine the IP address:
1. Connect to your network.
2. Click Start, point to Programs, and then click MS-DOS Prompt.
3. Type ping servername
  
  where servername is the name of the appropriate VPN server. Note that your IP address appears within square brackets such as [IP address].

NOTE: You may be able to work around this issue by using a Dial-Up Networking connection to connect to your ISP, and then establish a connection using VPN.

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