Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
PPT2000: Error Message: An Unknown Error Occurred While Printing
Article ID: 223017 - View products that this article applies to.
This article was previously published under Q223017
When you print in PowerPoint 2000, you may receive the following error message:
An unknown error occurred while printing.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
Microsoft PowerPoint is having difficulty communicating with the printer.
There are several problems that can cause this message:
Use each of the following procedures until you find one that fixes your problem.
Method 1: Reset the regional settings in Control Panel
Method 2: Capture a port for your network printerBefore you start this procedure, check with your network administrator to make sure you have the correct path for the network printer.
Method 3: Reinstall the printer driver