Select the product you need help with

SMS: Remote Control Agent Not Found

Article ID: 223044 - View products that this article applies to.

This article was previously published under Q223044

SYMPTOMS

When using the Remote.exe file to remote control a client using a RAS link, the attempt to connect to the client fails and gives the following error message:

Remote Control Agent Not found.

Furthermore, upon using Network Monitor to capture the network data sent to the client through the RAS link, no TCP data is visible. Some User Datagram Protocol (UDP) frames are sent but they fail with the following Internet Control Message Protocol (ICMP) error:

Destination unreachable

Back to the top | Give Feedback

WORKAROUND

To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325

(http://support.microsoft.com/kb/236325/EN-US/ )

How to Obtain the Latest Systems Management Server 2.0 Service Pack

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.

Back to the top | Give Feedback