Article ID: 2230824 - Last Review: December 14, 2010 - Revision: 2.0

The Microsoft.Exchange.POP3.exe process or the Microsoft.Exchange.Imap4.exe process may crash after you enable protocol logging for POP3 or IMAP4 on an Exchange Server 2007 server

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SYMPTOMS

After you enable protocol logging for POP3 or protocol logging for IMAP4 on a Microsoft Exchange Server 2007 server, the Microsoft.Exchange.POP3.exe process or the Microsoft.Exchange.Imap4.exe process may crash. Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: (1)
Event ID: 4999
Description:
Watson report about to be sent to dw20.exe for process id: <ID> , with parameters: E12, c-buddy-RTL-AMD64, <version number> , M.E.Pop3 <or M.E.Imap4>, M.E.Diagnostics, M.E.D.Utf8Csv.WriteRawRow, <System.NullReferenceException>, <stamp>, <version number> . ErrorReportingEnabled: False.

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RESOLUTION

To resolve this issue, install the following update rollup:

2407025 (http://support.microsoft.com/kb/2407025/ ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

For more information about how to enable protocol logging for POP3 or protocol logging for IMAP4, visit the following Microsoft website:or protocol logging for IMAP4

General information about how to enable protocol logging for POP3 or protocol logging for IMAP4 (http://technet.microsoft.com/en-us/library/aa997690(EXCHG.80).aspx)

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