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OL2000: Error Message "Error obtaining print settings. Your print settings have been reset to default."

Article ID: 223410 - View products that this article applies to.

This article was previously published under Q223410

ERROR MESSAGE

When you attempt to print or change your print-style setting in Outlook, you may receive one of the following error messages:

Error obtaining print settings. Your print settings have been reset to default.

-or-

Cannot print unless an item is selected. Select an item, and then try to print again.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

(http://office.microsoft.com/en-us/office-2000-resource-kit/customizable-alerts-HA001138315.aspx)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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Cause

You may have a corrupted Outlprnt file.

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Things to Try

Rebuild Your Outlprnt File

Outlook stores its print settings in the Outlprnt file. If this file has become corrupted, you may not be able to print or change print settings in Outlook. To correct this situation, rebuild your Outlprnt file.

To rebuild your Outlprnt file, follow these steps:

Click Start, point to Find, and click Files or Folders.
In Named, type Outlprnt, and click Find Now.
Right-click the Outlprnt file, and click Rename on the shortcut menu.
Type a new name for the Outlprnt file, (such as Outlprnt.old), and close Find.
Restart Outlook and make any change to the print styles. This rebuilds the Outlprnt file.