Article ID: 223414 - View products that this article applies to.
This article was previously published under Q223414
When you attempt to print from Outlook, you may get the following error message:
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
There was an error when printing started.
hhttp://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
This error message occurs for one of the following reasons. See the "What to Try" section for the resolution that applies to your situation:
The printer may be unavailable.
The driver for your network printer may require that the printer port be captured.
The printer driver may be damaged or the network computer that is sharing the printer may be down or have a problem with print services.
Printer UnavailableIf the printer is attached directly to the computer, verify that the printer is on and properly connected. If the printer is on a network, verify that the printer is accessible from another computer on the network.
Capture a Port for the Network PrinterBefore you begin this procedure, check with your network administrator to make sure that you have the correct path for the network printer.
Reinstall the Printer Driver or Check Network Print Services
For additional information about printing problems when you are using Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium, click the article number below to view the article in the Microsoft Knowledge Base:
128345For additional information about printing problems that are specific to Outlook 2000, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/128345/EN-US/ )Troubleshooting Printing Problems in Windows 95/98/Millennium Edition
(http://support.microsoft.com/kb/195861/EN-US/ )OL2000: (IMO) Error 1120 When Printing FAX
(http://support.microsoft.com/kb/196683/EN-US/ )OL2000: Outlook Hangs Printing Detailed Address Cards View
(http://support.microsoft.com/kb/197724/EN-US/ )OL2000: (IMO) Err Msg: Automatic Printing of the File Has Failed
(http://support.microsoft.com/kb/212911/EN-US/ )OL2000: Problem Printing Contact Address Cards
(http://support.microsoft.com/kb/212942/EN-US/ )OL2000: Printing to HP LaserJet 5Si/Si MX PS Printer Causes Invalid Page Fault
(http://support.microsoft.com/kb/212946/EN-US/ )OL2000: ErrMsg: 'OUTLOOK caused a General Protection Fault in module HPBLA2.DLL' Printing Card Style
(http://support.microsoft.com/kb/212958/EN-US/ )OL2000: Printing Contacts Item to Epson LP-9200S Printer Causes Crash in Printer Driver
(http://support.microsoft.com/kb/218370/EN-US/ )OL2000: (IMO) Fax ErrMsg: Could not start print job
(http://support.microsoft.com/kb/222419/EN-US/ )OL2000: (CW) Error Printing Meeting Request from Unopened Message
(http://support.microsoft.com/kb/223410/EN-US/ )OL2000: Error Message: Error obtaining print settings. Your print settings have been reset to default.
(http://support.microsoft.com/kb/234623/EN-US/ )OL2000: Error Message: 'Cannot retrieve printer information. To check the printer setup, double-click the Printers icon in Windows Control Panel'
(http://support.microsoft.com/kb/238473/EN-US/ )OL2000: (IMO) ErrMsg: PCL XL Error Printed When Printing a Fax
(http://support.microsoft.com/kb/253966/EN-US/ )OL2000: Error in Outlprnt when You Define Print Style or Printing