Article ID: 223460 - View products that this article applies to.
This article was previously published under Q223460
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ERROR MESSAGEYou may receive the following message when you open messages or attachments:
Could not open one or more attachments.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
You may need to change the security zone setting for attachments.
You may be running the iRiS AntiVirus software.
WHAT TO TRY
Change the Attachment Security Zone SettingsTo change your attachment security zone setting, follow these steps:
Deactivate the iRiS AntiVirus SoftwareDeactivate the iRiS Software Limited, AntiVirus program. In a reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.