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This article was previously published under Q223461
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ERROR MESSAGEWhen you attempt to move messages into a different folder using the Organizer, you may get the following error message:
Could not open the item. Try again
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
WHAT TO TRY
Select an Individual Message Before Creating the Rule in the Organizer.When messages are grouped by selecting one of the "By" views, such as By Follow-up Flag, By Conversation Topic, or By Sender, no individual message is selected to populate the from or sent to field in the Organizer. To make sure the from or sent to field is populated, choose a view that does not group the items or expand the grouped items, and then select any item to which you would like the rule applied.
To build a rule using the Organizer, follow these steps: