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OL2000: Error Message "Could not send the message."

Article ID: 223462 - View products that this article applies to.

This article was previously published under Q223462

ERROR MESSAGE

When you attempt to send a mail message, you receive the following error message:

Could not send the message.

NOTE: Microsoft Office 2000 has built-in functionality that enables you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

(http://office.microsoft.com/en-us/office-2000-resource-kit/customizable-alerts-HA001138315.aspx)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

There is a problem with your Outlook mail configuration.

There is a problem with the mail message store used by Outlook.

WHAT TO TRY

Outlook Mail Configurations

A problem may exist in the configuration of your Internet e-mail account in Outlook. Additionally, there may be a connectivity problem with your Internet Service Provider (ISP).

For additional information about configuration problems with your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:

195795

(http://support.microsoft.com/kb/195795/EN-US/ )

OL2000: (CW) Troubleshooting Outlook Configuration Problems

Problems with the Mail Message Store

The message store for Outlook is the personal folder. This file stores Outlook objects using a special internal folder structure. If the file is damaged, it may not enable the delivery of incoming or outgoing mail.

For additional information about troubleshooting personal folders in your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:

195717

(http://support.microsoft.com/kb/195717/EN-US/ )

OL2000: (CW) How to Create a New Personal Folders File

For additional information about troubleshooting personal folders in your Internet Mail Only installation of Outlook, please see the following article in the Microsoft Knowledge Base:

195723

(http://support.microsoft.com/kb/195723/EN-US/ )

OL2000: (IMO) Creating a New Personal Folder For an IMO Account

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More information

For additional information about mail sending errors related to the Simple Mail Transport Protocol (SMTP) server, please see the following articles in the Microsoft Knowledge Base:

223477

(http://support.microsoft.com/kb/223477/EN-US/ )

OL2000: Error Message "An unknown error was returned from the SMTP server"

223455

(http://support.microsoft.com/kb/223455/EN-US/ )

OL2000: Error Message "The server could not be found"