Article ID: 223465 - View products that this article applies to.
This article was previously published under Q223465
ERROR MESSAGEWhen you attempt to send a mail message, you receive the following error message:
Unable to send this item.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
There is a problem with your Outlook mail configuration.
There is a problem with the mail message store used by Outlook.
WHAT TO TRY
Outlook Mail ConfigurationsA problem may exist in the configuration of your Internet e-mail account in Outlook. Additionally, there may be a connectivity problem with your Internet Service Provider (ISP).
For additional information about configuration problems with your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195795/EN-US/ )OL2000: (CW) Troubleshooting Outlook Configuration Problems
Problems with the Mail Message StoreThe message store for Outlook is the personal folder. This file stores Outlook objects using a special internal folder structure. If the file is damaged, it may not allow the delivery of incoming or outgoing mail.
For additional information about troubleshooting personal folders in your Corporate or Workgroup installation of Outlook, please see the following article in the Microsoft Knowledge Base:
195717For additional information about troubleshooting personal folders in your Internet Mail Only installation of Outlook, please see the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195717/EN-US/ )OL2000: (CW) How to Create a New Personal Folders File
(http://support.microsoft.com/kb/195723/EN-US/ )OL2000: (IMO) Creating a New Personal Folder For an IMO Account
For additional information about mail sending errors related to the Simple Mail Transport Protocol (SMTP) server, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/223477/EN-US/ )OL2000: Error Message "An unknown error was returned from the SMTP server"
(http://support.microsoft.com/kb/223455/EN-US/ )OL2000: Error Message "The server could not be found"