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OL2000: Error Message "The account is not properly configured."

Article ID: 223474 - View products that this article applies to.

This article was previously published under Q223474

ERROR MESSAGE

While using Outlook configured with an e-mail or fax account, you may encounter the following error message:

The account is not properly configured.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

(http://office.microsoft.com/en-us/office-2000-resource-kit/customizable-alerts-HA001138315.aspx)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSES

If you have configured Outlook for Corporate or Workgroup (CW), you may have a problem with your profile transport services settings.

If you have configured Outlook for Internet Mail Only (IMO), your e-mail accounts may not be configured properly.

If you receive an account error when faxing, while using Outlook (IMO) with Symantec Fax Starter Edition, your Fax Mail Server and modem controller may not be loaded or configured correctly.

WHAT TO TRY

Troubleshooting Outlook (CW) Configuration Problems

If you are using Outlook (CW), then you should begin troubleshooting this problem by double-checking the settings for your e-mail transport services. On the Tools menu, click Services. Under the Services tab, click to select your e-mail transport, and then click Properties. Verify that all of your settings for your e-mail account are correct. If you have multiple transport services in your profile, repeat the above procedure for each transport.

If verifying your e-mail transport service settings does not resolve the problem, use the steps in the following article to troubleshoot further:

195795

(http://support.microsoft.com/kb/195795/EN-US/ )

OL2000: (CW) Troubleshooting Outlook Configuration Problems

Troubleshooting Outlook (IMO) Configuration Problems

If you are using Outlook (IMO), verify that you have the correct settings for your account. On the Tools menu, click Accounts. On the Mail tab, click to select your e-mail account, and then click Properties. Verify that all of your settings are correct. Repeat this for any other accounts.

Troubleshooting Symantec Fax Starter Edition Account Error

If your receive the following error when you send or receive a fax message, your Fax Mail Server and modem controller may not be configured properly:

Unable to connect to the server: (Account: 'Symantec Fax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e').

To correct this error, use the steps outlined in the following article:

195602

(http://support.microsoft.com/kb/195602/EN-US/ )

OL2000: (IMO) Fax Starter Edition Gives SMTP/POP Error

If the above article does not apply to your situation or does not resolve the problem, use the more general troubleshooting steps in the following article to resolve your faxing problem:

196272

(http://support.microsoft.com/kb/196272/EN-US/ )

OL2000: (IMO) Troubleshooting Symantec Fax Starter Edition

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