OL2000: Error Message "Can't create the item."

Article translations Article translations
Article ID: 223483 - View products that this article applies to.
This article was previously published under Q223483
This article has been archived. It is offered "as is" and will no longer be updated.


You may receive the following error message when attempting to open an item in Outlook:
Can't create the item.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.



Rebuild the Forms Cache File

  1. Click Start, point to Programs, and then click Windows Explorer.
  2. In Windows Explorer, move to the
    \Windows\Local Settings\Application Data\Microsoft\Forms
    folder on your hard disk drive.
  3. In the Forms folder, click to select the Frmcache.dat file, and press DELETE.
  4. On the File menu, click Close.
  5. Start Outlook. A new Frmcache.dat will be created.
Expand all | Collapse all


Article ID: 223483 - Last Review: November 2, 2013 - Revision: 5.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
kbnosurvey kbarchive kbdownload kbprb KB223483

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com