Err Msg: Setup Cannot Download Files to the Folder...

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q223818

Expand all | Collapse all

SYMPTOMS

When you try to install Internet Explorer 5, you may receive the following error message:

Setup cannot download files to the folder C:\Windows Update Setup Files, because the folder is read-only. Either change the permissions for this folder, or specify a different folder.

Note that the name of the folder in this error message may be different.

Back to the top

This issue can occur if there are too many files in the root folder of your installation drive. If Setup is unable to create the download folder, this error message is generated.

NOTE: A FAT16 disk partition limits the number of files in the root folder to 512, but FAT32 and NTFS partitions do not have this limitation.

Back to the top

RESOLUTION

To resolve this issue, run ScanDisk to check for invalid long filenames, and then move or delete files from the root folder. To run ScanDisk, click Start, point to Programs, point to Accessories, point to System Tools, and then click ScanDisk. For information about how to move a file, click Start, click Help, click the Index tab, type moving, and then double-click the Moving files or folders topic.

Back to the top

MORE INFORMATION

For related information, please see the following article in the Microsoft Knowledge Base:

120138 (http://support.microsoft.com/kb/120138/EN-US/ ) Errors Creating Files or Folders in the Root Directory

Back to the top

APPLIES TO

Microsoft Internet Explorer 5.0

Back to the top

kbenv kberrmsg kbprb kbsetup KB223818

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top