Spooler Service May Leak Memory Attempting to Close Print Processor

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Article ID: 223863 - View products that this article applies to.
This article was previously published under Q223863
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Symptoms

The Spooler Service may leak private bytes when it attempts to close the print processor following the alteration of a print job.

Cause

The Spooler Service does not close the print processor under certain conditions in which the logic indicates the function is being re-entered.

Resolution

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center -or-

  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/contactus/?ws=support

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack

NOTE: If you install this fix, and then upgrade to Windows NT 4.0 Service Pack 6 without setting the UseSoftwareHive key discussed in article Q239907, you lose all your printers.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

More information

Because this fix addresses a GDI resource leak, an additional symptom of this problem is the printing of a print job with a data type of TEXT reported as spooled, but that never actually prints.

Properties

Article ID: 223863 - Last Review: November 2, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB223863

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