Article ID: 224025 - View products that this article applies to.
This article was previously published under Q224025
When you start Word, the following error message may appear:
You may have to click OK several times to close the error message dialog box. NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
Word cannot open this document template.
http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
The File Locations Startup setting points to the same location as the User Templates or WorkGroup Templates setting.(To view the Startup setting, click Options on the Tools menu and select the File Locations tab.)
For example, this error occurs if both your User Templates setting and your Startup setting point to C:\WINWORD\TEMPLATE.
Use the following steps to change the Startup setting location to the Startup subdirectory:
There is an incorrect BUFFERS line setting in the Config.sys file.To correct this problem, use a text editor to view and edit the following line of the Config.sys file, if it exists:
BUFFERS=<A numerical value>NOTE: Windows versions 95 and later do not require a Config.sys file but will read it if one exists. If the BUFFERS statement is set too low, the problem could exist on a Windows 95 and later platform. To resolve this, you can set BUFFERS=30, or you can remove the BUFFERS statement from the Config.sys file and Windows will set the default BUFFERS on a Windows 95 and later platform.