WD2000: ErrMsg: "There is an unrecoverable disk error on file <filename>. The disk you're working on has a media problem that prevents Word from using it."

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This article was previously published under Q224030

ERROR MESSAGE

When you open a file, Word may fail with the following error message:

There is an unrecoverable disk error on file <filename>. The disk you're working on has a media problem that prevents Word from using it.

Try the following:
* Try formatting another disk.
* Save the document to another disk.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C (http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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THINGS TO TRY

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The network connection or the disk from which you opened the file has been removed.

Restore the network connection or re-insert the disk from which you opened the file.

For additional information about this error, please see the following article in the Microsoft Knowledge Base:

224068 (http://support.microsoft.com/kb/224068/EN-US/ ) WD2000: ErrMsg: "Word failed reading from this file <Filename>."

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