Article ID: 224037 - View products that this article applies to.
This article was previously published under Q224037
When you try to save a Word document, the following error message appears:
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
This file is in use by another application or user.
http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
The owner file for the document was not closed.If the document is not shut down correctly (for example, Word quits unexpectedly), the owner file is not closed. As a result, the owner file remains and when you attempt to open the file again, you get the error message listed in the "Error Message" section of this article.
To correct this problem, delete the remaining temporary files. To do this, follow these steps:
IMPORTANT NOTE: If the document is located in a network or shared folder, make sure no one has any documents open before proceeding with the following procedure.
Another user has the document open for editing.When a Word document is opened, an "owner" file is created. If the file is opened a second time by a different person or in a different version of Word, a message appears that states that the file is in use.
This problem is most likely to occur when you open documents from a network or shared folder location.
To work around this problem, do one of the following: