Article ID: 224052 - View products that this article applies to.
This article was previously published under Q224052
For a Microsoft Word 97 version of this article, see 196042
When you click the Insert Address button to access your contact list (address book), the following error message appears:
To access the Insert Address button in Word, click Envelopes and Labels on the Tools menu. For additional information about accessing the Insert Address button, click the article number below to view the article in the Microsoft Knowledge Base:
Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".
214219NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
(http://support.microsoft.com/kb/214219/EN-US/ )WD2000: How to Add the Insert Address Button to a Toolbar
http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
Install Microsoft OutlookTo resolve this problem, install Microsoft Outlook 2000.
For additional information about what type of setup you should perform when installing Microsoft Outlook, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195479/EN-US/ )OL2000: What Setup Option Should I Choose When I Install Outlook
Run the Fixmapi.exe ToolTo resolve this problem when you have Microsoft Outlook installed, follow these steps:
(http://support.microsoft.com/kb/228457/EN-US/ )Description of the Fixmapi.exe Tool Included with Internet Explorer 5
The "Use Netscape Messenger from MAPI-based applications" option is selected.Use the following steps to turn off Netscape Messenger as the default e-mail program:
You are attempting to use the Address Book in Outlook Express.The Outlook Express Address Book is not designed for use with Microsoft Word 2000. Therefore, when you try to perform a mail merge with the Outlook Express Address Book, you must export the information from Outlook Express.
To export the Address Book from Outlook Express, follow these steps:
You are attempting to use the Address Book in Microsoft Works Suite 2000.The Works Suite address book is not compatible with Microsoft Word. To work around this problem, use one of the following methods appropriate for your situation.
Method 1: Use the Works Suite Address Book in a Word Mail MergeYou cannot use your Works Suite Address Book with the Address Book feature from Word. However, you can access your Works Suite Address Book in a Word mail merge. To do this, follow these steps:
Method 2: Use the Microsoft Works Word ProcessorTo start the Microsoft Works Word Processor in the Works Suite, click Run on the Windows Start menu. In the Open box, type WksWP.exe and then click OK.
To print a single envelope by using an address from the Works Suite Address Book, follow these steps in the Microsoft Works Word Processor:
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