OFF2000: Error Message "Cannot download the information you requested."

Article translations Article translations
Article ID: 224107 - View products that this article applies to.
This article was previously published under Q224107
Expand all | Collapse all


When you reference hyperlinks in Visual Basic for Applications (VBA), the following error message may occur:
Cannot download the information you requested.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


This error message may occur for one of the following reasons. See the "What to Try" section for the resolution that applies to your situation:
  • You are using one of the following VBA methods:
    • Doc.FollowHyperlink
    • Hyperlink.Follow
    • Document.Reload
  • There is a problem downloading the file from the Web site you are opening due to one of the following reasons:
    • The filename or path may not be valid.
    • You are trying to open is being used by another program.

Things to Try

To resolve this behavior, follow these steps:
  • Open the file directly to confirm that the file name and location are correct.
  • If the file is already open in another program, close the file and try to reference the hyperlink again.


Article ID: 224107 - Last Review: August 16, 2012 - Revision: 1.0
Applies to
  • Microsoft Office 2000 Developer Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Standard Edition
kbdownload kberrmsg kbprb KB224107

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from