XADM: Exchange Administrator Program Is Inaccurate When Mailbox Exceeds 2 GB

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This article was previously published under Q224174

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SYMPTOMS

In the Microsoft Exchange Server Administrator program, under Mailbox Resources, you can check the size of a mailbox. If a mailbox exceeds 2 GB in size, the Exchange Server Administrator program shows the size as being 2 GB. However, the Total no. Items column correctly reflects the number of messages in the mailbox.

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CAUSE

The Exchange Server information store does not report the correct size of the mailbox back to the Exchange Server Administrator program when it exceeds 2 GB.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

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File name	Version
Gapi32.dll	5.5.2560.0
Mdbmsg.dll	5.5.2560.0
Store.exe	5.5.2560.0

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbfix kbqfe KB224174

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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