PPT2000: Error Message: Can't Talk to Rex. It May Already Be Actively Serving Another Client

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This article was previously published under Q224482

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ERROR MESSAGE

When you start an online broadcast with Microsoft PowerPoint, you may receive the following error:

Can't talk to Rex. It may already be actively serving another client.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C (http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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CAUSE

Another user or presenter may be using the encoder on the same NetShow server that your broadcast is attempting to use for encoding the audio or video. (The presenter computer is the computer with PowerPoint 2000 from which the online broadcast originates.)

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THINGS TO TRY

If you are not using a separate NetShow server to encode audio or video, make sure that no applications other than Microsoft PowerPoint are running on the presenter computer.

If you are using a separate NetShow Server to encode Audio or Visual, make sure that it is not being accessed by other users for the same purpose. One way to accomplish this is by removing other users from the NetShow Administrators account on the NetShow Server while making sure you are part of the Netshow Server's Administrators group and the Netshow Administrators group.

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