PPT2000: Error Message: Audio Capture Source Requested Was Not Installed

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This article was previously published under Q224484

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ERROR MESSAGE

When you start an Online Broadcast, you may receive the following error message while PowerPoint is validating all connections:

Audio capture source requested was not installed.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C (http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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CAUSE

If an audio driver is not correctly installed on the presenter machine, you will receive the error message described in the Symptoms section of this article. This may also occur with older sound cards that are not on the Windows Compatibility list.

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THINGS TO TRY

To resolve this problem, reinstall the drivers for your sound card as described in the manufacturer's instructions. Also, contact the manufacturer for the most up-to-date drivers for your sound card.

If you have an older sound card, you should contact the manufacturer about upgrading to a newer model.

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