Article ID: 224488 - View products that this article applies to.
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If you start an online broadcast (point to Online Broadcast on the Slide Show menu, and then click Begin Broadcast) you may receive the following message:
Connecting to Netshow Encoder. Creating a new instance of the Netshow Encoder.Next, you may receive the following error message:
When you click Details, you may receive the following messages:
Failed to connect to Netshow Encoder. Press Retry to try again.
When you click Retry, you receive the first error message listed.
Please see your system administrator. The following error message was returned from the NetShow Encoder: The audio Compression codec requested was not installed.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818CNOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.
The audio compression codecs on your computer may have missing or inaccurate information in the registry, or they may not be listed properly in the System.ini file.
Make sure that Office 2000 has installed and registered the codecs properly. To do this, use any of the following methods.
NOTE: If you are using Microsoft Windows 2000, you can only use the "Repair Office 2000" method below; Windows Media Tools is not listed in the Add/Remove list.
Repair Office 2000
Install Windows Media ToolsIf the "Repair Office 2000" method above has not resolved the problem, install Windows Media Tools (formerly known as Netshow Tools). You should install Windows Media Tools (or NetShow Tools) on the computer that is performing the encoding (which may not be the same computer running NetShow services). Note, if you are running Microsoft Windows NT Server 4.0, it must have Service Pack 3 or Service Pack 4 installed.
Modify the System.ini FileIf the issue is still unresolved, add the following lines to the [drivers32] section of the System.ini file:
(http://support.microsoft.com/kb/229951/EN-US/ )PPT2000: Troubleshooting Online Broadcasting
Microsoft has confirmed that this is a problem in Microsoft PowerPoint 2000.
A codec is an algorithm or scheme used to record digital audio or video. Codec actually stands for Compressor/Decompressor. Windows uses a codec, for example, when transmitting audio over the Internet. The codec compresses the audio on the sending computer, and decompresses it on the receiving computer.
For more information about online broadcasting in PowerPoint, please see the following page on the Microsoft Web site:
Web Workshop - Presentation Broadcasting in PowerPoint 2000For more information about configuring NetShow Server for use with Microsoft PowerPoint online broadcasting, please click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/229826/EN-US/ )PPT2000: Overview of Online Broadcasting with NetShow
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