Equation 3.0 or Organization Chart 2.0 may be missing when you insert an object into a Word 2000 document

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Article ID: 224691 - View products that this article applies to.
This article was previously published under Q224691
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SYMPTOMS

When you click Object on the Insert menu, neither Microsoft Equation 3.0 nor MS Organization Chart 2.0 appears on the Create New tab.

CAUSE

Some Object Linking and Embedding (OLE) applications, like Microsoft Equation 3.0 and MS Organization Chart 2.0, do not appear on the menu when the program is set to install on first use.

WORKAROUND

Run Setup to install either Microsoft Equation 3.0 or MS Organization Chart 2.0, using the following steps:
  1. Quit Microsoft Word and all other Microsoft Office applications.
  2. On the Windows Start menu, point to Settings and click Control Panel.
  3. Double-click Add/Remove Programs.
  4. On the Install/Uninstall tab, click to select Microsoft Word 2000 (Microsoft Office 2000) and click Add/Remove.
  5. Click Add or Remove Features.
  6. Click to expand Office Tools.
  7. Click either Equation Editor or Organization Chart and select Run from My Computer.
  8. Click Update Now.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

In Microsoft Word 2000, most features appear on the menus even when the feature is not installed. This function allows you to see that a feature is available but allows the initial installation of Word to be completed more quickly than it would if all the features were installed during Word Setup.

When you first click on such a feature, Word prompts you with a message similar to the following:
This feature is not currently installed. Would you like to install it now?

Properties

Article ID: 224691 - Last Review: September 10, 2004 - Revision: 1.1
APPLIES TO
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbtshoot kbbug kbnofix kbsetup kborgchart KB224691

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