Office 365 Desktop Setup Tool error message: "You do not have the Windows Update Agent installed on XP"

Article ID: 2249744 - View products that this article applies to.
This article discusses Microsoft Office 365, Microsoft Office 365 Preview, and Microsoft Office 365 pre-upgrade. The info about Office 365 Preview in this article, including any links, is provided as is and is subject to change without notice.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

When you try to run the Office 365 Desktop Setup Tool on a computer that's running Windows XP Service Pack 3 (SP3), you receive the following error message:
You do not have the Windows Update Agent installed on XP.
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SOLUTION

To resolve this issue, install the Windows Update Agent. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
943144
(http://support.microsoft.com/kb/943144/ )
You cannot install updates from Windows Update, Microsoft Update, or by using Automatic Update after a repair install of Windows XP or after you install Windows XP SP3 immediately after a clean install of Windows XP SP2
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MORE INFORMATION

This issue occurs when you use a Windows XP SP3-based computer that doesn't have the Windows Update Agent installed or if certain files were corrupted. In this scenario, some updates may not be installed by the Office 365 Desktop Setup Tool.
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2249744 - Last Review: February 27, 2013 - Revision: 7.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 Small Business Premium preview
  • Microsoft Office 365 Enterprise preview
  • Microsoft Office 365
Keywords: 
o365 o365a o365e o365p o365022013 after upgrade o365062011 pre-upgrade o365m KB2249744
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