Article ID: 2249744 - Last Review: January 25, 2012 - Revision: 1.0

Office 365 Desktop Setup error message: "You do not have the Windows Update Agent installed on XP"

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SYMPTOMS

When you try to run Office 365 Desktop Setup on a computer that is running Windows XP Service Pack 3 (SP3), you receive the following error message:
You do not have the Windows Update Agent installed on XP.
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CAUSE

This issue occurs when you use a Windows XP SP3-based computer that does not have the Windows Update Agent installed or if certain files were corrupted. In this scenario, some updates may not be installed by Office 365 Desktop Setup.
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RESOLUTION

To resolve this issue, install the Windows Update Agent. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:
943144  (http://support.microsoft.com/kb/943144/ ) You cannot install updates from Windows Update, Microsoft Update, or by using Automatic Update after a repair install of Windows XP or after you install Windows XP SP3 immediately after a clean install of Windows XP SP2
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APPLIES TO
  • Microsoft Office 365 for enterprises
  • Microsoft Office 365 for small businesses
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Keywords: 
vkbportal231 vkbportal237 vkbportal230 o365 bposs KB2249744
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