Calling an Office Communicator 2007 R2 user fails when you change a matching number in the Company_Phone_Number_Normalization_Rules.txt file

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Article ID: 2251474 - View products that this article applies to.
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SYMPTOMS

If you change a matching number in the Company_Phone_Number_Normalization_Rules.txt file, telephone numbers in presence XML are not updated. Therefore, calls may fail to Microsoft Office Communicator 2007 R2 users whose phone numbers in presence XML are not updated.

For example, previously a telephone number is normalized to "tel: +85226787586; ext=25586". If you change the normalization rule and the same telephone number is normalized to "tel: +85226787586" without the "ext=", the telephone number in presence XML is not updated. However, the telephone number in the GalContacts.db file is updated. Therefore, you can successfully call the Microsoft Office Communicator 2007 R2 user when the GalContacts.db file is used.

CAUSE

This problem occurs because the new telephone numbers are not published by Office Communicator 2007 R2.

RESOLUTION

To resolve this problem, install the following update rollup:
2028888 Description of the cumulative update package for Communicator 2007 R2: July 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Company_Phone_Number_Normalization_Rules.txtfile, visit the following Microsoft website:
General information about the Company_Phone_Number_Normalization_Rules.txt file

Properties

Article ID: 2251474 - Last Review: July 22, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Office Communicator 2007 R2
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2251474

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