Description of the known third-party conflicts with Word 2000

This article lists third-party extensions that are known to conflict with Microsoft Word 2000 for Windows.

For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site:

ACT!

Problem:

Case 1 (Standard installation):

When you configure ACT! 4.0, only Microsoft Word versions 7.x through Word 97 are available in Setup. When you activate the Word processor from with in ACT! (for example, mail merge, letter, and so on), you receive the following error message: Case 2 (Upgrade):

When you try to access Word through the Write, Letter, or other feature from within ACT!, you receive the following error message: Resolution:

An update is available from Symantec to resolve this issue.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Avery Label Wizard 2.0

Problem:

When you install the Avery Label Wizard 2.0 with Word 2000, the following error message appears: When you click OK, Setup continues and the Avery Label Wizard is installed. However, when you try to run the wizard from the Start menu, the following error message appears: Resolution:

Avery has an update that fixes this problem. To locate this update, please visit the following Avery Web site: For additional information about error messages installing Avery Wizard 2.0, click the following article number to view the article in the Microsoft Knowledge Base:

Dragon Systems

Problem:

When you start the Legal Pleading Wizard in Microsoft Word 2000, the following error message may appear: Resolution:

Please contact Dragon Systems and/or WestGroup for an updated add-in designed for Microsoft Word 2000.

For additional information this issue, click the following article number to view the article in the Microsoft Knowledge Base:

Eudora Pro 4.1

Problem:

When you copy text from QUALCOMM Eudora Pro 4.1 and attempt to paste into a Word 2000 document, the text is not pasted.

Workaround:

To work around this problem, paste the text into a Word 2000 document as either Formatted Text (RTF) or Unformatted Text, using the following steps:

1. After copying text from Eudora Pro 4.1, switch to your Microsoft Word 2000 document.
2. On the Edit menu, click Paste Special.
3. In the Paste Special dialog box, click to select either Formatted Text (RTF) or Unformatted Text, and then click OK.

For additional information issues with Eudora, click the article number below to view the article in the Microsoft Knowledge Base:

EZ-Photo

Problem:

When you click the EZP toolbar button installed by the EZ-Photo add-in, the following error message appears: Resolution:

The problem is caused by an EZPhoto.dot file that is loaded as a Word add-in upon Word Startup and that writes information to your existing default template, Normal.dot, that is not compatible with Word 2000.

For additional information issues with EZ-Photo, click the following article number to view the article in the Microsoft Knowledge Base:

ImageStream 97

Problem:

Microsoft has received reports that if you have installed the ImageStream 97 graphics converters (a third-party set of filters for importing additional formats), Word 2000 may crash after choosing Picture from File from the Insert menu.

Word immediately crashes without any error message (same happens with Excel 2000 and PowerPoint 2000).

Resolution:

Remove the graphics filters.

Naturally Speaking

Problem:

After you install Microsoft Word 2000 and Dragon Naturally Speaking version 3.5, Naturally Speaking displays the following error message: Resolution: For additional information this problem, click the following article number to view the article in the Microsoft Knowledge Base:

Symantec Fax Starter Edition

Problem:

• When you click the Font menu in Word, nothing happens.
  
  -or-
• You may be prompted repeatedly for the recipient's number.

Workaround:

To prevent Word from hanging when you use Symantec, use one of the methods described below:

• Method 1: Turn off the fax cover sheet option in the Fax Wizard.
• Method 2: Print with Symantec Fax Starter Edition instead of the Word Fax Wizard.

For additional information faxing issues with Symantec Fax Starter Edition, click the article number below to view the article in the Microsoft Knowledge Base:

Voice Xpress

Problem:

When you start Word 2000, the following error message appears: Resolution:

To work around this problem, remove the Voice Xpress add-in files from the Startup folder.

WinFax PRO

Problem:

When you try to send a fax from Microsoft Word using the Fax Wizard, your computer may stop responding, or nothing may happen.

Resolution:

Symantec has an update that fixes this problem. To locate this update, please visit the following Symantec Web site: For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.