Description of the known third-party conflicts with Word 2000
This article was previously published under Q225208 On This PageSUMMARY
This article lists third-party extensions that are known to conflict with Microsoft Word 2000 for Windows. For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site: http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors) MORE INFORMATIONACT!Problem:Case 1 (Standard installation): When you configure ACT! 4.0, only Microsoft Word versions 7.x through Word 97 are available in Setup. When you activate the Word processor from with in ACT! (for example, mail merge, letter, and so on), you receive the following error message:
Word processor not found on system: Microsoft Word 7.x-Word 97
Case 2 (Upgrade):When you try to access Word through the Write, Letter, or other feature from within ACT!, you receive the following error message:
Unknown ProductVersionMajor in . . .winword.exe.
Resolution:An update is available from Symantec to resolve this issue. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: 233555 (http://support.microsoft.com/kb/233555/EN-US/) WD2000: Activating Word from Within ACT! May Cause Error
Avery Label Wizard 2.0Problem:When you install the Avery Label Wizard 2.0 with Word 2000, the following error message appears:
Setup cannot find the program you selected.
When you click OK, Setup continues and the Avery Label Wizard is installed. However, when you try to run the wizard from the Start menu, the following error message appears:
Microsoft Word 97 The Avery Wizard may not work until the selected program is correctly installed.
Cannot run Microsoft Word. Please start Word first, then start the Avery Wizard.
Resolution:Avery has an update that fixes this problem. To locate this update, please visit the following Avery Web site: http://www.avery.com/software/wizard00SR1.jsp (http://www.avery.com/software/wizard00SR1.jsp)
For additional information about error messages installing Avery Wizard 2.0, click the following article number to view the article in the Microsoft Knowledge Base:
238236 (http://support.microsoft.com/kb/238236/)
WD2000: Error Message: "Setup Cannot Find the Program You Selected" Installing Avery Wizard 2.0
Dragon SystemsProblem:When you start the Legal Pleading Wizard in Microsoft Word 2000, the following error message may appear:
The project item cannot be copied.
Resolution:Please contact Dragon Systems and/or WestGroup for an updated add-in designed for Microsoft Word 2000. For additional information this issue, click the following article number to view the article in the Microsoft Knowledge Base: 235678 (http://support.microsoft.com/kb/235678/)
WD2002: Legal Pleading Wizard Error Message: The Project Item Cannot Be Copied
Eudora Pro 4.1Problem:When you copy text from QUALCOMM Eudora Pro 4.1 and attempt to paste into a Word 2000 document, the text is not pasted. Workaround: To work around this problem, paste the text into a Word 2000 document as either Formatted Text (RTF) or Unformatted Text, using the following steps:
224687 (http://support.microsoft.com/kb/224687/EN-US/) WD2000: Cannot Paste Text From Eudora Pro 4.1
EZ-PhotoProblem:When you click the EZP toolbar button installed by the EZ-Photo add-in, the following error message appears:
Microsoft Word Err=1220, "Word cannot find or run the application."
Resolution:The problem is caused by an EZPhoto.dot file that is loaded as a Word add-in upon Word Startup and that writes information to your existing default template, Normal.dot, that is not compatible with Word 2000. For additional information issues with EZ-Photo, click the following article number to view the article in the Microsoft Knowledge Base: 224727 (http://support.microsoft.com/kb/224727/)
WD2000: Problems Caused By EZ-Photo 2.7 and Earlier Versions
ImageStream 97Problem:Microsoft has received reports that if you have installed the ImageStream 97 graphics converters (a third-party set of filters for importing additional formats), Word 2000 may crash after choosing Picture from File from the Insert menu. Word immediately crashes without any error message (same happens with Excel 2000 and PowerPoint 2000). Resolution: Remove the graphics filters. Naturally SpeakingProblem:After you install Microsoft Word 2000 and Dragon Naturally Speaking version 3.5, Naturally Speaking displays the following error message:
Unable to initialize the dictation module.
Resolution:
For additional information this problem, click the following article number to view the article in the Microsoft Knowledge Base:
235588 (http://support.microsoft.com/kb/235588/)
WD2000: "Unable to initialize the dictation module" Starting NaturallySpeaking
Symantec Fax Starter EditionProblem:
To prevent Word from hanging when you use Symantec, use one of the methods described below:
220329 (http://support.microsoft.com/kb/220329/EN-US/) WD2000: Fax Wizard and Outlook with Symantec Fax Starter Edition Request Fax Number Repeatedly
Voice XpressProblem:When you start Word 2000, the following error message appears:
Compile error in hidden module: modMain
Resolution:To work around this problem, remove the Voice Xpress add-in files from the Startup folder. WinFax PROProblem:When you try to send a fax from Microsoft Word using the Fax Wizard, your computer may stop responding, or nothing may happen. Resolution: Symantec has an update that fixes this problem. To locate this update, please visit the following Symantec Web site: http://www.symantec.com/support (http://www.symantec.com/support)
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
225232 (http://support.microsoft.com/kb/225232/)
WD: No Response or Error Message When You Send a Fax to WinFax PRO
REFERENCESThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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