Emails have empty bodies when ESET NOD32 4.x is installed on client machines on Exchange Server 2010

  • Article
  • Applies to:
    Exchange Server 2010 Enterprise, Exchange Server 2010 Standard

Original KB number:  2253312

Symptoms

Some users on Microsoft Exchange Server 2010 may experience a problem, where they receive emails with blank content. The From: address, and subject will be present, but there will be nothing contained in the body of the message.

This issue only applies to users on Exchange 2010, who are using Outlook Web App (OWA) or Outlook as a client, and also have ESET NOD32 4.x antivirus installed and run on their client machines.

Resolution

Contact ESET Support for help with this issue.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More information

If you enable pipeline tracing on the Exchange 2010 server, you'll find that the email has body content until it's delivered to the mailbox.

For more information on Pipeline Tracing, see Using Pipeline Tracing to Diagnose Transport Agent Problems.