Call forwarding does not work if you configure the call forwarding setting by using Office Communicator Web Access 2007 R2

Article translations Article translations
Article ID: 2253603 - View products that this article applies to.
Expand all | Collapse all


Consider the following scenario:
  • You have a newly created Microsoft Office Communicator user account and Enterprise Voice is enabled for your account.
  • You have never used this user account to sign in to Office Communicator before.
  • You sign in to Office Communicator Web Access (CWA) 2007 R2.
  • You configure a call forwarding number in the Forward my calls to box.
  • Another user calls you.
In this scenario, you find that call forwarding does not work.


This issue occurs because the routing category version that is set by CWA 2007 R2 and the value of minSupportedClientVersion are set as undefined in the scenario that is described in the “symptoms” section. Therefore, the Office Communications Server 2007 R2 server ignores the call routing rules because the version is undefined and not recognized.  


To fix this problem, install the following cumulative update:
983469 Description of the cumulative update package for Office Communications Server 2007 R2, Communicator Web Access: July 2010


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:
968802 Updates for Communications Server 2007 R2


Article ID: 2253603 - Last Review: July 22, 2010 - Revision: 1.0
  • Microsoft Office Communications Server 2007 R2 Enterprise Edition
  • Microsoft Office Communications Server 2007 R2 Standard Edition
kbqfe kbexpertiseinter kbsurveynew kbprb KB2253603

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from