Article ID: 2253603 - View products that this article applies to.
Consider the following scenario:
This issue occurs because the routing category version that is set by CWA 2007 R2 and the value of minSupportedClientVersion are set as undefined in the scenario that is described in the “symptoms” section. Therefore, the Office Communications Server 2007 R2 server ignores the call routing rules because the version is undefined and not recognized.
To fix this problem, install the following cumulative update:
(http://support.microsoft.com/kb/983469 / )Description of the cumulative update package for Office Communications Server 2007 R2, Communicator Web Access: July 2010
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/968802/ )Updates for Communications Server 2007 R2