Printers list blank in Print Management Console

Article ID: 2253813 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When viewing the printers on a remote server through the Print Mangagement Console (PMC) the list of printers will be blank, but the list of drivers and/or ports may display correctly.

Pinging the client FQDN (ex: client.subdomain.domain.com) from the print server results in a name resolution error. 

Cause

Client system (the system running PMC) does not have a DNS A Record (forward lookup) or the record is incorrect.

Resolution

Add a DNS A Record for the system running PMC or correct the existing record.

More Information

You MAY see the following request / response in a network trace.  The reason this may or may not be in the network trace is because if the name resolution was previously attempted, the response will be cached on the server.  To clear the cache, use ipconfig /flushdns and then capture the trace.

  RpcRemoteFindFirstPrinterChangeNotificationEx Request, Local Machine = \\servername.company.com, Printer Local = nnnnnn
  RpcRemoteFindFirstPrinterChangeNotificationEx Response, Status = RPC_S_SERVER_UNAVAILABLE

In a network trace from the print server, you may see a DNS query initiated then a response received:

  DNS:QueryId = 0xB19B, QUERY (Standard query), Query  for servername.company.com of type Host Addr on class Internet
  DNS:QueryId = 0xB19B, QUERY (Standard query), Response - Name Error

Note:  Short name resolution for the client name may work, either through the DNS suffix search lists (if the DNS record is in the wrong domain) or WINS.  Try to look up the fully qualified domain name of the client on the print server.  Internally, spooler uses the FQDN to call back to the client, so if the FQDN does not resolve, the callback will fail.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2253813 - Last Review: March 23, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Standard
Keywords: 
KB2253813

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com