A hotfix rollup package (build 6.3.2226) is available for ProClarity Analytics Server 6.3

A hotfix rollup package (build 6.3.2226) is available for Microsoft ProClarity Analytics Server 6.3. This hotfix rollup package fixes an issue in ProClarity Analytics Server 6.3.

Important notes about this hotfix rollup package

The following are some important notes about this hotfix rollup package:

• We recommend that you back up the existing components in ProClarity Analytics Server 6.3 before you install this hotfix rollup package.
• You cannot remove this hotfix rollup package without also removing ProClarity Analytics Server 6.3. To remove this hotfix rollup package, you have to remove the whole ProClarity Analytics Server application.
• To deploy ProClarity Analytics Server 6.3 on Windows Server 2003 SP2 (x64), you must grant the installation account permissions to configure the IIS metabase.
• To deploy ProClarity Analytics Server 6.3 SP3 or higher on Windows Server 2008 SP2 (x64), you must have the Visual C++ Service Pack 1 Redistributable Package ATL Security Update already installed. To download this update, go here: http://go.microsoft.com/fwlink/?LinkId=166128 (http://go.microsoft.com/fwlink/?LinkId=166128) . See also: KB article 973544

Issues that this hotfix rollup package fixes

This hotfix rollup package fixes the following issue:

After you install ProClarity Analytics Server 6.3 Service Pack 3, you may experience one or more of the following symptoms:

• Internet Explorer stops responding when you try to access the home page of ProClarity Analytics Server.
• You receive a "Catastrophic failure" error message when you click the My Views menu in ProClarity Web Professional.
• You cannot start ProClarity Web Professional. Specifically, ProClarity Web Professional stops responding during the starting process.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running ProClarity Analytics Server 6.3 on the computer.

Restart requirement

You may have to restart the computer after you apply this hotfix.