Network Printer Error Message "Unable to Connect"

Article translations Article translations
Article ID: 225837 - View products that this article applies to.
This article was previously published under Q225837
Expand all | Collapse all


When you check your network printer status, you may see the following error message:
Unable to connect.
You may also notice that network printer connections do not automatically reconnect when you log on to your computer, even though they appear to be connected in Print Manager. If you send a print job from a program, the print job hangs, and then times out.


This issue can occur if you connect to any network print share (NT, OS/2, or Netware) that requires alternate access credentials, such as a different user name or password, and then you log off and log on to your computer again.


To resolve this issue, remove and reinstall the printer each time you log on to the network using the appropriate credentials.


Microsoft has confirmed that this is a problem in Microsoft Windows 2000.


Article ID: 225837 - Last Review: September 11, 2011 - Revision: 4.0
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
kberrmsg kbnofix kbprb kbprint KB225837

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from