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Some body parts of a message are displayed as attachments when an Exchange Server 2007 user sends the message by using a third-party mail client

Article ID: 2267661 - View products that this article applies to.

SYMPTOMS

Consider the following scenario:

A Microsoft Exchange Server 2007 user accesses a mailbox by using a third-party mail client.
The user sends an email message where the body of the email message resembles the following:
<text>
<graphic>
<text>
A recipient opens this email message by using Microsoft Office Outlook.

In this scenario, the body of the email message only includes the first "<text>" part, the "<graphic>" and other "<text>" parts are displayed as attachments.

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This issue occurs because the third-party mail client sends the email message in Multipurpose Internet Message Encoding (MIME) format. The body of this email message is multipart/mixed content type. However, Exchange Server 2007 processes this kind of message body into independent parts. Therefore, the attachments are created for different parts of the email message body.

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RESOLUTION

To resolve this issue, install the following update rollup:

2530488

(http://support.microsoft.com/kb/2530488/ )

Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3

After you apply this update, Exchange Server 2007 merges the parts of the multipart/mixed content type message into one body when the email message is sent by certain third-party mail clients.

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