Users receive Send/Receive error messages after they set up multiple accounts in Office 365 by using Outlook 2007

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Article ID: 2269971 - View products that this article applies to.
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PROBLEM

Consider the following scenario. A user sets up multiple accounts in Microsoft Office 365 by using Microsoft Office Outlook 2007. For example, the user sets up his or her Outlook profile to connect to one account through MAPI and another account through POP3. However, the user receives Send/Receive error messages.

CAUSE

Outlook 2007 returns a failure message when it tries to download the offline address book for the non-MAPI account.

SOLUTION

To fix this issue, set up the All Accounts Send/Receive group in Outlook 2007 not to download the offline address book. To do this, follow these steps.
  1. In Outlook 2007, on the Tools menu, point to Send/Receive, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  2. Select the group name that's named All Accounts, and then click Edit.
  3. Click to clear the Download offline address book check box for all non-MAPI accounts, and then click OK.

MORE INFORMATION

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2269971 - Last Review: July 9, 2014 - Revision: 24.0
Applies to
  • Microsoft Exchange Online
Keywords: 
o365 o365a o365e o365p o365022013 o365m KB2269971

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