Article ID: 227391 - Last Review: February 25, 2007 - Revision: 3.4

Error Message: "Error 623 The System Could Not Find the Phone Book Entry for this Connection" When Making a VPN Connection

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Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000) is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy (http://support.microsoft.com/lifecycle/) .
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SYMPTOMS

When you try to connect to a Virtual Private Connection in Network and Dial-up Connections, the following error message is displayed:
Error 623

The system could not find the phone book entry for this connection.
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CAUSE

This problem occurs because the First Connect option is selected in Virtual Private Connection to use a Dial-up Connection and the Dial-up Connection has been deleted.
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RESOLUTION

To work around this problem:
  1. Click Start, point to Settings, and then click Network and Dial-up Connections.
  2. Right-click the Virtual Private Connection in question, and then click Properties.
  3. Select the "Dial another connection first" check box, and then select the appropriate Dial-up connection from the drop-down list box. If there is no Dial-up connection to choose from in this location, you may have to create a Dial-up connection and then repeat these steps.

    If your Virtual Private Network connection does not depend on a Dial-up Connection, verify that the "Dial another connection first" check box is clear, and then click OK.
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STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.
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APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
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Keywords: 
kbbug kbnetwork kbnofix kbui KB227391
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