Configuring Operating System Deployment in Configuration

Microsoft Professional Advisory Services is a support option that provides short-term, proactive, consultative support beyond break-fix product maintenance needs. This includes working with the same technician for assistance with issues like product migration, code review, or new program development and is a remote, phone-based support option. This service is typically used for shorter engagements, and is designed for developers and IT professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

For additional information on Microsoft Advisory Services, including on how to engage, refer to this Microsoft web page:

http://support.microsoft.com/gp/AdvisoryService (http://support.microsoft.com/gp/AdvisoryService)

This Advisory Services scenario is designed to assist customers with Operating Systems deployment , capturing a reference Operating System image and deploying to a new machine using Configuration Manager 2007.

This Configuration Manager 2007 Pro Advisory Support Offerings make the following assumptions:

• System Center Configuration Manager is healthy ,with management points working. 
• The operating system is in a supported service pack level and supported to be deployed by SCCM. , DVD drive and DVD media for image capture.
• SCCM already have the PXE Service point installed and WDS configured and working.
• All drivers for the operating system to be deployed are already downloaded and accessible for the engineer and the hardware for the captured image will be the same as the hardware to deploy it.
• A network access account is configured or having a domain account to configure the network access account.
• Should the customer request assistance with bringing the current environment to a healthy state, separate, break-fix Support Incidents will need to be opened to address each subordinate issue.  Further, should any issues arise while performing agreed upon scoped tasks in Migration or New Installation scenarios, a maximum of thirty (30) minutes will be spent troubleshooting. This troubleshooting will be considered billed within the current advisory case.  If the issue is not resolved in these thirty (30) minutes, a new, break-fix Support Incident will need to be opened at the customer’s cost to address the problem.  The Advisory Support Engineer may work the Support Incident at their discretion.
• Upon of collecting a reference machine capturing the image and deploying it to a new machine with SCCM we will consider this advisory complete.

Below is a list of self-help resources or this scenario. These resources may also be used by Microsoft Support Engineers during an Advisory Services engagement.

How to capture a image from a Reference Computer Manually (http://technet.microsoft.com/en-us/library/bb694129.aspx)

How to deploy an operating system image using media (http://technet.microsoft.com/en-us/library/bb680865.aspx)

How to deploy an Operating System image to a New Computer using Boot Media (http://technet.microsoft.com/en-us/library/bb694215.aspx)

How to enable Unknown Computer Support for Operating System Deployment (http://technet.microsoft.com/en-us/library/cc161877.aspx)

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