The "Record a closed campaign response" check box is selected by default incorrectly in Microsoft Dynamics CRM 4.0

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Article ID: 2277590 - View products that this article applies to.
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SYMPTOMS

When you convert an activity to an opportunity in Microsoft Dynamics CRM 4.0, you notice that the Record a closed campaign response check box is selected by default. You expect the check box to be not selected by default.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 12 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2028381 Update Rollup 12 for Microsoft Dynamics CRM 4.0 is available

Prerequisites

You must have .NET 3.5 SP1 and C++ Runtime 9.0 SP1 installed to apply this hotfix.

To enable this hotfix on the computer that is running Microsoft Dynamics CRM 4.0, follow these steps:
  1. Under the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
    registry subkey on the Microsoft Dynamics CRM server, add the following DWORD registry entry:
    ActivityConvertDlgCampaignUnchecked
  2. Set the value of the registry entry that you just added to 1.

To enable this hotfix on a computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook, follow these steps:
  1. Under the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRMClient
    registry subkey on the Microsoft Dynamics CRM server, add the following DWORD registry entry:
    ActivityConvertDlgCampaignUnchecked
  2. Set the value of the registry entry that you just added to 1.
Note By default, the value of the ActivityConvertDlgCampaignUnchecked registry entry is 0.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2277590 - Last Review: July 29, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbmbsmigrate KB2277590

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