Article ID: 2278267 - Last Review: September 15, 2010 - Revision: 2.0

On a system that is running Windows 7 x86 (32-bit) the System Center Service Manager 2010 Console fails to launch

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SUMMARY

On a system that is running Windows 7 x86 (32 bit), the System Center Service Manager 2010 Console fails to launch and the following event is logged in the Application log: 

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Description:
Faulting application Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe, version version number , faulting module igdumd32.dll, version version number , fault address address.

The system also has one of the following Intel GPU chipsets:
  • Intel Q43 Express Chipset
  • Intel Q45 Express Chipset
  • Mobile Intel 4 Series Express Chipset Family

MORE INFORMATION

This problem has been addressed in Intel® Graphics Driver version PV15.17.11.2202 and can be downloaded from the following Intel® website: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2991&DwnldID=19335&lang=eng (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2991&DwnldID=19335&lang=eng)

Note
As an alternative workaround you can disable graphics rendering Hardware Acceleration. For further details please see the following:

Graphics Rendering Registry Settings: http://msdn.microsoft.com/en-us/library/aa970912.aspx (http://msdn.microsoft.com/en-us/library/aa970912.aspx)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
KB2278267