Installing Canon MultiPASS C5500 Driver May Result in Error Message

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Article ID: 228214 - View products that this article applies to.
This article was previously published under Q228214
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Symptoms

When you install the Canon version 2.30 driver for the Canon MultiPASS C5500 fax/printer, you may receive the following error message:
Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed Sampke Access Data Source.
After you acknowledge the error message and finish the installation, the fax/printer appears in the Printers folder and prints correctly.

Cause

This error message occurs because the driver installation loads a version of Open Database Connectivity (ODBC) that is different from the version that is installed with Windows 2000. When the Canon software makes a call to ODBC, the Windows 2000 version is referenced.

Resolution

For information about possible workarounds or a resolution, please contact Canon.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 228214 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbnofix kbprb KB228214

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