Article ID: 228214 - View products that this article applies to.
This article was previously published under Q228214
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When you install the Canon version 2.30 driver for the Canon MultiPASS C5500 fax/printer, you may receive the following error message:
After you acknowledge the error message and finish the installation, the fax/printer appears in the Printers folder and prints correctly.
Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed Sampke Access Data Source.
This error message occurs because the driver installation loads a version of Open Database Connectivity (ODBC) that is different from the version that is installed with Windows 2000. When the Canon software makes a call to ODBC, the Windows 2000 version is referenced.
For information about possible workarounds or a resolution, please contact Canon.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.