You get an error message when you try to remove a domain from Office 365

Article ID: 2284755 - View products that this article applies to.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
Expand all | Collapse all

PROBLEM

You can't remove a domain from Microsoft Office 365. When you try to remove the domain, you receive an error message.

This issue can occur for different reasons. The error message that you receive reflects the cause of the issue.
Back to the top | Give Feedback

SOLUTION

To fix this issue, go to the following Microsoft Knowledge Base articles, depending on the error message that you receive:
  • 2787250
    (http://support.microsoft.com/kb/2787250/ )
    "Domain is the primary/default domain" or "You cannot delete the default domain" error when you try to remove a domain from Office 365
  • 2787264
    (http://support.microsoft.com/kb/2787264/ )
    "Cannot Remove Domain" error when you try to remove a domain from Office 365
  • 2787210
    (http://support.microsoft.com/kb/2787210/ )
    "Unable to remove (this) domain" error when you try to remove a domain from Office 365
  • 2787792
    (http://support.microsoft.com/kb/2787792/ )
    "Domain has associated subdomains" or "You cannot remove a domain that has subdomains" error when you try to remove a domain from Office 365
  • 2787317
    (http://support.microsoft.com/kb/2787317/ )
    The "Remove" domain link is unavailable or "You cannot remove the initial domain" error when you try to remove a domain from Office 365
Back to the top | Give Feedback

MORE INFORMATION

Video: Troubleshooting Removing Domains in Office 365

Collapse this imageExpand this image
uuid=b518bfb6-af58-4b33-8427-25b59079fa2d VideoUrl=http://aka.ms/hxc4s2
(http://aka.ms/hxc4s2)
Collapse this imageExpand this image


Back to the top | Give Feedback

Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
Back to the top | Give Feedback

Properties

Article ID: 2284755 - Last Review: May 15, 2013 - Revision: 37.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365022013 after upgrade o365062011 pre-upgrade o365 o365e o365p o365a o365m KB2284755
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top