Article ID: 2285187 - View products that this article applies to.
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Symptoms

When you save a document in Microsoft Word 2013, Microsoft Office 2010 or in Microsoft Office Word 2007, you receive the following error message:
Word could not create the work file. Check the Temp environment variable.

Cause

The Temporary Internet Files folder for Windows Internet Explorer is set to be in a location where you do not have permission to create new temporary files. 

Workaround

To resolve this issue, use one of the following methods.

Method 1 Change the location for the Temporary Internet Files folder for Internet Explorer. To do this, follow these steps:
  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. In the Internet Options dialog box, click the General tab.
  3. In the Browsing history section, click Settings.
  4. In the Temporary Internet Files and History Settings dialog box, click Move Folder.
  5. In the Browse for Folder dialog box, select the following location: <Drive:>\Users\<user name>\AppData\Local\Microsoft\Windows\Temporary Internet Files.
    Note AppData is a hidden folder. To show hidden files and folders, visit the following website: Show hidden files
  6. Click OK to close the open dialog boxes.
  7. Restart the computer.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Method 2 Point the Cache registry entry to the Temporary Internet Files folder. To do this, follow these steps:
  1. Click Start, and then click Run.
  2. Type regedit in the Open box, and then click OK.
  3. Locate and then click the following registry subkey:
    HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  4. Double-click the Cache registry entry, type the following in the Value data box, and then click OK: %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
  5. Close Registry Editor.

Properties

Article ID: 2285187 - Last Review: January 2, 2013 - Revision: 2.0
Applies to
  • Microsoft Word 2013
  • Microsoft Word 2010
  • Microsoft Office Word 2007
Keywords: 
kbtshoot kbsurveynew kbexpertisebeginner KB2285187

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