Access denied error when configuring shared ISO feature on a VM using System Center Virtual Machine Manager 2008

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Article ID: 2285882 - View products that this article applies to.
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SYMPTOMS

When using the System Center Virtual Machine Manager (SCVMM) 2008 R2 console to share an ISO file, the following error may occur:

Error (12700)
VMM cannot complete the Hyper-V operation on the %ServerName; server because of the error: User Account does not have sufficient privilege to open attachment (path to ISO file)
Error: 'General access denied error' (0x80070005).
(Unknown error (0x8001)) 

Recommended Action
Resolve the issue in Hyper-V and then try the operation again.


CAUSE

This issue may occur if the Hyper-V host was unable to read the attributes associated with the SCVMM service account in Active Directory.  For additional information, please see the following KB article:

Some applications and APIs require access to authorization information on account objects
http://support.microsoft.com/kb/331951

RESOLUTION

The resolution depends upon already following the steps to properly configure a shared ISO using SCVMM found on TechNet.  Those instructions should be followed first before implementing the below.

How to Enable Shared ISO Images for Hyper-V Virtual Machines in VMM

http://technet.microsoft.com/en-us/library/ee340124.aspx

1.       Add the Hyper-V hosts to the "Windows Authorization Access group".
a. Open Actve Directory Users and Computers
b. Select the Built-in container
c. Select the Properties of the Windows Authorization Access group
d. Select the Members tab
e. Add the computer object for the Hyper-V host to this group

MORE INFORMATION

How to enable shared ISO images for Hyper-V virtual machines in VMM
http://technet.microsoft.com/en-us/library/ee340124.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2285882 - Last Review: July 19, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
Keywords: 
KB2285882

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