Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You receive an "Error 1704. An installation for <Office product> is currently suspended" error message when you install Office 2000
Article ID: 228655 - View products that this article applies to.
This article was previously published under Q228655
When you run Microsoft Office Setup, the following error message may appear:
where <Office product> is one of the Office family products.
Error 1704. An installation for <Office product> is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?
If you click Yes:
Setup will continue and appear to finish. When you restart your computer, the same error message may be repeated, or Microsoft Office Setup may automatically start in Maintenance Mode Setup.
If you click No, the following error message appears:
Office Setup was canceled.
To complete installation at another time, please run Setup again.
This error occurs when the following conditions are true:
To resolve this behavior, use the method appropriate for your situation.
If you clicked NO, follow these steps:
If you clicked Yes, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
You must restart your computer each time you run Setup, so that Setup can complete the installation.
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 228655 - Last Review: January 24, 2007 - Revision: 3.2