Article ID: 2289618 - View products that this article applies to.
When you try to use Remote Assistance to offer assistance to a computer that is running Windows Vista or Windows 7, you receive the following error message:
The remote server machine does not exist or is unavailable.
This problem can occur because Remote Assistance is blocked by the Windows Firewall on the computer that receives assistance.
Diagnose and fix the problem automatically
This troubleshooter fixes many problems.Learn moreRun now
How the MATS package works to fix this problemClick here to understand how the MATS package works to fix this problem
Other issues that the MATS package fixes
(http://support.microsoft.com/kb/2292301/ )You can't access shared files or printers in Windows
(http://support.microsoft.com/kb/2288085/ )You get a security warning telling you that the Windows Firewall is turned off
(http://support.microsoft.com/kb/2271812/ )You can't turn on the Windows Firewall in the Security Center
Article ID: 2289618 - Last Review: June 28, 2012 - Revision: 11.0